Last updated: 24 October 2026
This policy is part of the Tenant Terms with Ninjaneers Pty Ltd (ABN 68 697 870 643), which runs Pickup Line. Your rights under the Australian Consumer Law cannot be excluded, and nothing here limits them. This policy is in addition to them.
Paid plans are not yet available. The billing parts of this policy apply from when they are.
Free trial
Your first 14 answered calls are free, with no card needed. If you do not subscribe afterwards, nothing is charged. After the trial, the assistant keeps answering for 48 hours, then takes messages only for up to seven days, then stops.
Plans and billing
Plans are charged monthly in advance by card. Ring is A$129 a month for 60 answered calls, Dial is A$219 for 150, and Line is A$429 for 350. The first paid month is half price (A$64.50, A$109.50 and A$214.50), plan fee only. Switchboard (Enterprise) is by quote. Calls over your included amount are A$2.20 each. We are not registered for GST, so no GST is charged.
Cancelling
You can cancel at any time by writing to us, or from the portal where that option is available. For ordinary cancellation, cancellation takes effect at the end of your current billing period, and you keep the service until then. You may cancel before a change takes effect and receive a refund of prepaid unused fees if you do not accept a fee change, if a change to the terms or a transfer of our business materially disadvantages you, or if we cannot resolve your objection to a new category of provider or a change in where call audio is processed. Cancellation rights under the Australian Consumer Law apply according to that law. We do not charge a cancellation fee. Please remove call forwarding to your Pickup Line number when you cancel. We hold your number for at least 90 days after cancellation and remind you before it is released.
When you get a refund
We will refund:
- an amount we charged in error, or charged twice;
- prepaid fees for the unused part of a period if we end the service for a reason that is not your breach;
- prepaid unused fees if you cancel because you do not accept a fee change, because of a change to the terms that is materially to your disadvantage, because of a transfer of our business that materially disadvantages you, or because we could not resolve your objection to a new category of provider or a change in where call audio is processed;
- the part of a fee for a period in which we were unable to provide the service, in proportion to the time lost, other than for reasons outside our reasonable control;
- anything the Australian Consumer Law requires, such as a refund or other remedy if we fail a consumer guarantee.
Otherwise we do not generally refund fees for a period in which you used the service, or answered calls that were correctly counted.
Moving between plans
You can upgrade at any time. The change is pro-rated. A downgrade applies at the end of the billing period. Unused included calls roll over for one month, up to the new plan's allowance.
Non-payment
If a payment fails we tell you by email and text message and keep answering and delivering your messages. After 14 days the service switches to message capture only. We cancel the plan at 30 days if payment is still not made.
How to ask for a refund
Email [email protected] or write to us to PO Box 502, Caloundra QLD 4551, with your business name and the invoice. We reply within 10 business days. Approved refunds go back to the original card, normally within 10 business days.